FAQ

What payment methods do you accept?
We currently accept all major credit cards and PayPal, which are processed through PayPal to ensure your information is secure.  

Do I need a PayPal account to buy from your online store?
NO, you do NOT need a PayPal account to make a purchase. Simply follow the checkout steps on our site as you would for any other web order. PayPal will take your credit card information for this one-time transaction. 

How fast will I receive my order?
It
may take up to 7-10 business days for us to process your order, plus shipping time. 

I purchased the DVD. [Thank you!] Does that mean I can show it to my school class? Can I show it to a group in my church, community or at my place of work?
As a copyrighted entity,
The Starfish Throwers DVD is for your private home use only, with your normal circle of family and acquaintances. We hope you'll share it with them and discuss how you might give back in your own community. 

If you intend to show it in any other setting/venue or to larger groups, you must purchase Public Performance Rights (PPR) from our community and educational distributor Collective Eye. Click here for more information on how to do so. Also, libraries looking to check out copies to members must purchase their copy through Collective Eye as well, either with or without PPR.

Will my shirt shrink?
A small amount of shrinkage on items containing cotton is to be expected. However, following the wash instructions on the garment tag will prevent most shrinkage.

Why wasn't my discount code wasn’t applied to my order?
If you entered a viable code at purchase and it wasn’t applied to your order, send us a message via our contact form and note the discount code you used. If it’s an active discount, we’ll gladly credit the appropriate amount back onto your card.

What is your return policy?
All sales are final. No returns. If you have a problem with your order, please use our contact form to send us a message describing your situation. We will be happy to work with you to resolve the issue.

What does my purchase from your online store support?
Proceeds from our online store support the ongoing costs of bringing the film to audiences around the world—marketing, outreach, and PR; distribution expenses; festival entry fees; shipping costs, etc. Your purchase helps make it possible to keep the film alive, and spread its message of hope and action to inspire even more starfish throwers to give back in their own communities. Also, a portion of all DVD purchases go to the non-profits mentioned in the item description. Thank you!